Altara

Effective Date: November 1, 2024

Thank you for shopping with Altara. We’re committed to delivering your order as quickly and smoothly as possible. Below you'll find everything you need to know about our shipping process.

By placing an order with Altara, you irrevocably agree to the terms and conditions outlined in this comprehensive Shipping Policy. These terms govern all aspects of the shipping process and supersede conflicting statements.

1. Order Processing Protocols

1.1 Order Confirmation
Orders are typically processed within 2-4 business days. However, Altara is not liable for processing delays arising from incomplete or erroneous customer information.

1.2 Verification Period
All orders are subject to a verification period during which Altara may contact customers to resolve discrepancies. Unresponsive customers may experience processing delays, for which Altara shall bear no liability.

2. Shipping Timelines and Conditions

2.1 Estimated Delivery Timeframes
Delivery times are approximations and do not constitute guaranteed delivery dates. Delays caused by customs clearance, natural disasters, or other unforeseeable factors shall not be grounds for refund requests. The following delivery estimates apply:

• United Kingdom: 5–10 business days
• United States: 7–12 business days
• Canada: 7–11 business days
• Australia: 8–15 business days
• Rest of the World: 10–20 business days

2.2 Delayed Deliveries
Orders delayed beyond 35 business days from the shipment date are eligible for a formal inquiry. Customers must report such delays via email within 3 calendar days post the 35-day threshold.

3. Tracking Information

Customers will receive tracking updates via email. Altara disclaims liability for inaccuracies in tracking updates or third-party logistics errors. Customers are advised to report discrepancies promptly.

4. Customs and Import Fees

International customers are solely responsible for customs duties, taxes, and fees. Altara shall not entertain refund requests arising from customs-related delays or disputes.

5. Undeliverable Orders

5.1 Return to Sender
Packages returned to Altara due to incorrect addresses or refusal to pay customs duties shall incur additional reshipping fees. Refunds for such orders are subject to deductions.

5.2 Lost Packages
Claims for lost packages must be accompanied by supporting documentation and shall be resolved at Altara's discretion.

6. Policy Revisions

Altara reserves the right to modify this Shipping Policy without notice. Customers are encouraged to review the terms periodically to stay informed.