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Altara Refund Policy

Effective Date: November 1, 2024

At Altara, your satisfaction is our top priority. We’re committed to delivering products that enhance your confidence and self-care routine. If you’re not fully satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds

To be eligible for a refund, your request must meet the following conditions:

  • The request is made within 30 days of the delivery date.
  • The product is unused, in its original packaging, and in the same condition that you received it.
  • Proof of purchase (order number or receipt) is provided.

We reserve the right to refuse refunds for items that do not meet these conditions.

Non-Refundable Items

We cannot accept returns or offer refunds for:

  • Brushes or skincare items that have been used or unsealed for hygiene reasons
  • Gift cards or digital downloads
  • Items marked as final sale or purchased during special promotions unless defective

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange your item, please contact us at altara.shop@proton.me with photos and your order number.

Refund Process

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

If your refund is delayed or missing, we recommend contacting your bank or credit card provider first before reaching out to us.

Return Shipping

Customers are responsible for covering the cost of return shipping unless the product is defective or the wrong item was received. We recommend using a trackable shipping service to ensure the safe return of your item.

Questions or Support

If you have any questions about your order or our refund process, please don’t hesitate to contact us:

altara.shop@proton.me

We’re here to help and ensure your experience with Altara is as smooth and supportive as possible.

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